Payment Terms

Ivellea adheres to French financial regulations and EU payment security standards, committed to providing safe, simple and diversified checkout experience for French and EU customers. This Payment Policy explains payment channels, currency settlement, fund security, billing verification and exception handling rules for orders on ivellea.shop.

1. Supported Payment Methods You can select the following official secure payment channels on the checkout page: Credit & Debit Cards: Visa, Mastercard, American Express, Maestro Digital Wallets: Apple Pay, Google Pay, Shop Pay Third‑Party Payment: PayPal

Available payment methods will be automatically adjusted according to your region and order amount. The order can only enter the delivery process after the payment is successfully authorized.

2. Currency and Billing Standard All commodity prices on the website are marked in Euro (EUR), including French legal VAT. The final settlement amount consists of commodity price, preferential discount and logistics fee, calculated according to your delivery address in mainland France. If your bank account uses non‑EUR currency, the currency conversion fee will be charged by your issuing bank, which has nothing to do with Ivellea.

3. Payment Security Protection Mechanism Payment security is our core priority. The checkout page adopts bank‑level SSL encryption transmission, all payment transactions are processed by Shopify and qualified European payment institutions. Ivellea will not store your complete bank card number, CVV code and other sensitive payment information on the server, effectively avoiding information leakage risks.

4. Payment Identity Verification To prevent stolen card fraud and unauthorized transactions, we will conduct simple review on your billing address, card information and order content. The order may be delayed or cancelled under the following situations: Payment authorization application rejected by the bank Billing address information inconsistent Additional identity document verification is required

We will notify you by email once the payment verification is abnormal.

5. Payment Failure and Order Confirmation Rules If the payment is declined, please check whether the card limit is sufficient, card information is filled correctly, or consult your bank for the reason of rejection. Only after the payment is successfully deducted and authorized, the order will be officially confirmed and arranged for delivery. After successful payment, you will receive an electronic order bill via email.

6. Payment Dispute and Abnormal Deduction Handling If you encounter repeated deduction, wrong charge, unauthorized transaction and other payment anomalies, please contact our customer service immediately. We will check the transaction records together with the payment institution and handle it in accordance with French financial laws.

7. Contact Information For billing inquiries, payment exceptions, transaction records and fund arrival problems, please contact us: Brand Name: Ivellea Website: ivellea.shop Email: hello@ivellea.shop Phone: +33 8 63414083 Business Address: 13 Rue Lucien Duffau, 33300 Bordeaux, France

Service Hours: Monday to Saturday: 9:00 AM – 6:00 PM CET Sunday: Day off

We will resolve your payment problems within 24‑48 working hours.