Privacy policy

This Privacy Policy is formulated in accordance with EU GDPR and French national data protection laws, explaining how Ivellea ("we", "us", "our") collects, uses, shares and protects your personal data when you browse, visit and purchase goods on ivellea.shop. By accessing and using our official website, you fully acknowledge and agree to the data processing rules stated in this policy. For comprehensive shopping rules, please read our Terms of Service, Shipping Policy, Payment Policy and Return & Refund Policy together.

1. Corporate Profile Ivellea is an independent online fashion retail store registered and operated in Bordeaux, France, mainly selling women's clothing and dresses. Official Website: ivellea.shop Service Email: hello@ivellea.shop Contact Phone: +33 8 63414083 Registered Business Address: Ivellea 13 Rue Lucien Duffau, 33300 Bordeaux, France

2. Categories of Personal Data We Collect We collect your information from three channels: information actively submitted by you, data automatically collected by the website, and authorized data provided by cooperative service providers.

Information You Voluntarily Submit When you place an order, consult customer service, apply for return and refund, you will provide: Full name Email address Contact phone number Billing address Delivery address Order purchase records Payment confirmation information Dialogue records with customer service Return and refund application materials

Transaction Order Data We will record your purchased products, order serial number, logistics information, billing details and transaction status. Payment data is safely processed by Shopify and professional payment institutions. Ivellea will not store your complete bank card number on the website server.

Automatically Captured Technical Data When you browse the website, the system will automatically collect anonymous data to optimize service experience: IP address Browser model Mobile device/PC equipment information Operating system Time zone Browsed pages and products Traffic access source Click interaction records Cookie and tracking pixel data

Such data is used for website optimization, user behavior analysis, fraud risk prevention and advertising effect statistics only.

3. Purpose of Using Your Personal Information We apply collected personal data only within the following legal scope: Process and complete orders: including payment confirmation, order arrangement, logistics delivery and order notification Provide customer after‑sales service: answer product consultation, handle return, refund and order exceptions Send necessary service notifications: order confirmation, logistics update, policy revision notice Optimize website layout, product selection and shopping experience Prevent transaction fraud and ensure payment and account security Carry out legal marketing and advertising delivery, count advertising conversion effects Perform statutory obligations: accounting filing, tax declaration, dispute resolution, abide by French GDPR requirements

4. Third‑Party Cooperative Service Providers Our online store is built on the Shopify e‑commerce system. We will share necessary data with trusted compliant partners to operate the store normally: Shopify e‑commerce platform Payment clearing institutions Logistics and delivery service providers Anti‑fraud risk control tools Website data analysis tools Google, Pinterest advertising marketing platforms

All partners can only use your data to complete agreed services and shall not re‑use or disclose it without authorization.

5. Pinterest Advertising Tracking Technology We access Pinterest Tag conversion tracking tools to optimize advertising accuracy and count order conversion volume. Pinterest will collect browsing records, add‑to‑cart behaviors, checkout and purchase data, device information, IP address, cookie identification codes and advertising click data, which are used for audience screening and advertising effect evaluation.

6. Google Analytics, Google Ads and Merchant Services We adopt Google Analytics traffic statistics, Google Ads delivery and Google Merchant Center tools to analyze website access volume, measure advertising returns and improve product display effects. Google will collect equipment parameters, browsing trajectories, traffic sources and advertising interaction data in accordance with its privacy rules.

7. Cookies and Similar Tracking Technologies We use cookies, pixel tags and embedded scripts to realize shopping cart storage, website normal operation, security verification, data statistics and targeted advertising, complying with French cookie management regulations. Cookie application scope: Basic website operation Shopping cart and checkout function Account security and fraud prevention User behavior analysis Remarketing advertising delivery Google and Pinterest conversion tracking

You can turn off cookie permission through browser settings at any time; disabling partial cookies may cause some website functions to be unavailable.

8. Rules for Information Sharing and Disclosure We will never sell your personal data for profit. We only share data in the following legal scenarios: Authorized cooperative merchants mentioned above When required by French judicial organs, tax departments and official regulatory authorities in accordance with laws Professional legal consultants and auditors needed for business compliance work

9. Your GDPR Legal Rights (Applicable to All EU/France Users) As users within the European Economic Area, you enjoy complete data rights stipulated by the General Data Protection Regulation: Right to access: inquire about all personal data we store about you Right to correction: modify inaccurate address, contact information and order data Right to erasure: apply to delete your personal information Right to restriction of processing: suspend our data processing activities Right to data portability: obtain your personal data in readable format Right to objection: refuse commercial advertising push and behavioral data analysis Right to withdraw consent: revoke previous data authorization at any time

To exercise the above rights, please send a written application to hello@ivellea.shop via email.

10. Data Storage Period We only retain your personal information within the necessary time limit: complete order delivery, handle after‑sales disputes, fulfill tax and accounting statutory obligations, resolve potential consumer disputes. After the retention period expires, data will be safely cleared or anonymized.

11. Information Security Protection Measures We adopt European standard data encryption technology to protect your personal information and payment data. The payment link adopts bank‑level encrypted transmission; we never save complete credit card information. It should be noted that no network transmission mode can achieve absolute security, we will continuously upgrade security systems to reduce risks.

12. Users Outside the European Union Our main service scope is France and EU regions. If you visit our website from non‑EU countries, your data processing will still refer to GDPR and French data protection standards.

13. Minors Privacy Provisions Our website is not oriented to teenagers under 16 years old. We will not actively collect personal information of minors under 16. If you find that a minor has submitted personal information without guardians' consent, please contact us immediately for processing.

14. Third‑Party External Links The website may contain links to other third‑party shopping platforms and websites. We are not responsible for their privacy policies and content security.

15. Revision of This Privacy Policy When French and EU data protection laws are updated or our business content is adjusted, we will revise this policy. The latest revision date will be displayed at the top of the page, and continued use of the website means you accept the updated terms.

16. Contact Us For inquiries about data privacy, personal information adjustment and GDPR rights, please contact us: Brand Name: Ivellea Website: ivellea.shop Email: hello@ivellea.shop Phone: +33 8 63414083 Business Address: 13 Rue Lucien Duffau, 33300 Bordeaux, France

Service Hours: Monday to Saturday: 9:00 AM – 6:00 PM CET Sunday: Day off

We will reply to your email within 24‑48 working hours.